Before you contact us
Include your account email, the affected match, and the time the issue occurred.
- Never send your password
- Do not share full payment credentials
- Attach a screenshot when useful
Betleo support
Real help, without the runaround.
Get help with access, prediction credits, payments, match data, or responsible-use controls.
Emailsupport@betyoyote.com
ResponseWithin 1 business day
SecurityNever share password
Payment and prediction help
For a failed unlock, include the transaction reference and prediction page.
- Account access
- Prediction credits
- Data corrections
Using your account
A few answers before you start.
What does one credit unlock?
One match assessment with home, draw, and away probabilities. The same unlocked match can be reopened from your predictions without spending again.
What if analysis is unavailable?
Open the match to check its input quality. If the model cannot provide analysis, the match is marked unavailable and no credit is deducted.
How are payments reviewed?
Use the recipient details on the credits page, then upload your M-Pesa transaction reference and screenshot. The submission remains pending until reviewed. Your payment history shows approval, rejection, and any review note.
What should I send to support?
Include the match name, a description of the issue, and your payment reference when relevant. Never send your password. Email support@betyoyote.com.
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